Customer service
Pic Negre

Resolve your questions and manage your booking with our team. We assist you by email, form, phone and in our stores.

Contact methods

These are our contact channels.

If you need to check, modify, cancel or extend your booking, we recommend writing to us by email to confirm your request.

You can call either of the two available phone numbers, depending on your location, and we will assist you with any enquiry about our services.
Address
  • Ctra de Vila,
    Obaga del Notari
    AD200 Encamp
Email address
Phone ANDORRA
*Calls to this phone number from outside Andorra may incur extra charges on your bill. Check with your mobile service provider.
Phone Spain
Customer Service Hours - From 1/6 to 30/9
  • Monday to Thursday
    9:00 to 13:00 and 14:30 to 17:00
    Friday
    9:00 to 13:00 and 16:30 to 18:00.
    Saturdays, Sundays and public holidays:
    10:00 to 13:00 and 16:30 to 18:00.

Contact form

Privacidad*
Información

Information on data processing: LQPD 29/2021 and GDPR (EU) 2016/679

Data controller: PIC NEGRE, S.A.
Purpose: To offer, provide and inform about our products, services and events of PIC NEGRE, S.A.
Legal basis: Consent of the data subject.
Recipients: The data will not be disclosed to third parties, unless required by Law or necessary to fulfil the purpose of the processing.
Rights: You may access, rectify, object to and delete data, as well as limit its processing and exercise the other rights explained in our Privacy and Data Processing Policy; we ask you to consult it.

For more information, you may contact our DPO – Berta Faura ANDORRA DATA PROTECT, at the registered address detailed above or by email at the following address: protecciodades@picnegre.com

Our stores

Find us in our stores in Andorra and La Molina. Rent your bike or book your experience and start your next adventure.
Opening hours updated in real time · Check if your store is open now

PIC NEGRE 8

SOLDEU - ANDORRA
Store located at the entrance to Soldeu, right opposite the access to the Grandvalira platform. Reference point for guided excursions.
Bike rental
Bike Sales
Bike Workshop
Guided Excursions
Via Ferratas
OUTDOOR
  • Mon–Sun
    9 AM to 2 PM and 4 PM to 7 PM
  • Carretera CG-2 S/N, AD100 Soldeu
How to get there?

PIC NEGRE 11

LA MASSANA - ANDORRA
Store in the center of La Massana with 2 floors dedicated to premium outdoor equipment and an outlet zone with great deals.
OUTLET Zone
Outdoor Equipment
Bike Sales
Guided Excursions
Via Ferratas
  • Mon: 10 AM to 3 PM
    Wed-Sun: 10 AM to 1 PM
    and 4 PM to 8 PM
  • Av. Sant Antoni, 5 – AD400 La Massana
How to get there?

PIC NEGRE 12

LA MASSANA - ANDORRA
Reference store for Bike Rental, located 2 minutes from the Gondola lift that provides access to the Pal Arinsal Bike Park.
Bike rental
Bike Sales
Bike Workshop
Guided Excursions
Via Ferratas
Outdoor Equipment
  • Sun-Thu: 9 AM to 7:30 PM
    Fri-Sat: 9 AM to 8 PM
  • Av. Sant Antoni, 6 – AD400 La Massana
How to get there?

PIC NEGRE 19

ANYÓS PARK - ANDORRA
Store located in the village of Anyós, in the Hotel Anyós Park.
Bike rental
Bike Sales
Guided Excursions
OUTDOOR
  • Mon: 9 AM to 2 PM
    Tue: Closed
    Wed-Sun: 9 AM to 1:30 PM and 3:30 PM to 6 PM
  • Anyós Park PB, Local 1. AD400 La Massana
How to get there?

PIC NEGRE 20

PAS DE LA CASA - ANDORRA
Store located in Pas de la Casa, just a few meters from the ski slopes.
Outdoor Equipment
Footwear
Clothing
Accessories
  • Mon: 10 AM to 3 PM
    Wed-Sun: 10 AM to 1 PM and 2 PM to 6 PM
  • Carrer Catalunya, 20 – Local 2 – AD200 Pas de la Casa
How to get there?

PIC NEGRE LA MOLINA

GIRONA - CATALUNYA
Store located in La Molina, at the foot of the ski resort slopes. Outdoor equipment specialists. Outlet area with limited units.
Clothing
Footwear
OUTLET Zone
Accessories
  • Tuesday to Friday: 10:00 AM - 2:00 PM / 4:00 PM - 6:00 PM
    Saturday: 10:00 AM - 2:00 PM / 4:00 PM - 7:00 PM
    Sunday: 10:00 AM - 2:00 PM
    Monday: closed.
  • Pista Llarga, s/n, 17537 La Molina, Girona
How to get there?

Andorra

Catalunya

La Molina

Catalunya

Sierra Nevada

Andalucía

Formigal

Aragón

Candanchú

Aragón

Frequently asked questions

Here you will find answers to the most frequently asked questions about our stores, opening hours, bike rental, guided e-bike tours, Bike Park, via ferratas, insurance, included equipment and cancellation conditions. Check this section to prepare your summer experience in Andorra or La Molina easily, quickly and safely. If you cannot find the answer to your question, write to us at info@picnegre.com and we will assist you.

During the 2026 summer season, the stores Pic Negre 8 Soldeu, Pic Negre 11 La Massana, Pic Negre 12 La Massana, Pic Negre 19 Anyós Park, Pic Negre 20 El Pas de la Casa in Andorra, and Pic Negre La Molina in La Cerdanya, will be open.

StoreSummer Opening Hours
Pic Negre 8 — SoldeuMonday to Sunday: 9:00-14:00 / 16:00-19:00
Pic Negre 11 — La MassanaMonday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 16:00-20:00
Pic Negre 12 — La MassanaMonday to Thursday and Sundays: 9:00 - 19:30 / Fridays and Saturdays: 9:00 - 20:00.
Pic Negre 19 — Anyós ParkMonday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 16:00-20:00
Pic Negre 20 — El Pas de la CasaMonday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 14:00-18:00
Pic Negre La Molina - GironaSunday: 10:00-14:00. Monday closed. Tuesday to Friday: 10:00-14:00 / 16:00-18:00

In Andorra, bike rental is organised by areas:

AreaReference storeAvailable categories
Grandvalira / SoldeuPic Negre 8E-bike and Enduro
Pal-Arinsal / La MassanaPic Negre 12DH, e-road, e-bike and road

Pic Negre 8 is the reference store for rental in Soldeu, while Pic Negre 12 is the reference store for La Massana / Pal-Arinsal.

In Andorra, E-bike, DH Downhill, Enduro, Road and E-road bikes are available.

We offer DH, E-bike and Enduro bikes from Santa Cruz, Road bikes from Cannondale and E-Road bikes from Focus.

The e-bike and enduro bikes will be linked to the Grandvalira / Soldeu area, while the DH, e-road, e-bike and road bikes will be available in the Pal-Arinsal / La Massana area.

In Andorra La Molina (Girona), E-bike and Gravel bikes are available. We offer Santa Cruz E-bikes and Kross Gravel bikes.

Downhill (DH) bike rental is available at Pic Negre 12 (La Massana). We recommend checking the Bike Park calendar before making your booking. The calendar is available in this same section.

Yes. The helmet is included in all bike rental categories.

The helmet is included in all bike rentals.

Additionally, on road and e-bike bikes, the tool kit is included.

The size is recommended according to the user’s height:

Approximate heightRecommended size
150–160 cmS
160–175 cmM
175–185 cmL
More than 185 cmXL

For junior bikes, the indicative reference is:

Approximate heightRecommended wheel size
120–135 cm20″
135–145 cm24″
145–160 cm

26″

Height is for guidance only. If the customer is unsure between two sizes, the store team will help them choose the most suitable one. When booking a bike category, the model will be provided according to size and availability.

The Arinsal Bike Park opens on June 20, and will be open every day until September 13, 2026. From September 19 to October 12, 2026, it will be open on weekends.

During the UCI MTB World Cup 2026, from July 7 to 12, only the lower part of the Bike Park will be open to the public. Opening times may vary depending on weather conditions.

Yes. Pic Negre offers guided e-bike tours to discover Andorra accompanied by specialised guides.

The outings are designed for all audiences and allow you to discover Andorra and enjoy the mountains from a unique perspective. You can book your experience on our website by selecting "Guided Tours" and choosing the reference store.

E-bike excursions depart from two main points:

AreaDeparture point
Soldeu / GrandvaliraPic Negre 8 Soldeu
La Massana / Pal-ArinsalPic Negre 12 La Massana

El briefing se realiza a las 09:45 h en tienda y la actividad se desarrolla de 10:00 h a 13:00 h. Si deseas solicitar una experiencia personalizada escríbenos a info@picnegre.com

We offer guided via ferratas for all levels, with scheduled departures from Wednesday to Sunday:

LevelPara quiénEjemplo de ruta
🟢 EasyFirst time, familiesClots de l'Aspra, Canal de la Mora
🟡 MediumWith some experienceCanal del Grau, Roc del Quer
🔴DifficultAdvanced climbersRoc del Gos, Coma de Ransol

All outings include professional guide, helmet, harness, and descender.

Looking for something different or want a personalized outing for your group? Write to us at info@picnegre.com and we'll organize it for you.

Pic Negre offers guided via ferratas in Andorra with a weekly schedule:

DíaVía ferrataAreaLevel
MondayNo scheduled departure——
TuesdayNo scheduled departure——
WednesdayClots del AspraCortals de Encamp🟢 Easy
ThursdayCanal del GrauCanillo🟡 Medium
FridayCanal de la MoraCanillo🟢 Easy
SaturdayCanal de la Mora 2Canillo🟡 Medium
SundayRoc del QuerCanillo🟡 Medium

The activity includes helmet, harness, via ferrata kit, gloves and a professional guide. It does not include snacks, transport or insurance.

There will also be on-demand medium-high level via ferratas, such as Roc d'Esquers and Bony d'Envalira, listed on the website but not directly bookable online. For these activities, customers must contact info@picnegre.com.

In the case of e-bike excursions or via ferratas at other unlisted times, contact us at info@picnegre.com.

The summer 2026 cancellation policy applies to rentals and activities booked with Pic Negre. The amount to be refunded will depend on when the customer cancels in relation to the start date and time of the contracted service.

Time of cancellationRefund
Up to 48 hours before the start of the rental or activity50% refund
Between 48 and 24 hours before the start of the rental or activityReembolso del 50%
Within 24 hours before the start of the rental or activityNo right to refund

The refund, where applicable, will be made using the same payment method used for the booking.

If the customer cancels the booking through the website, they must send an email to info@picnegre.com stating that they have made the cancellation and including the order number. Online cancellation does not imply an automatic and immediate refund of the amount paid.

These same policies are published in the General Rental Conditions, specifically in point 6.

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