Preguntas Frecuentes

Frequently asked questions

Here you will find answers to the most frequently asked questions about our stores, opening hours, bike rental, guided e-bike tours, Bike Park, via ferratas, insurance, included equipment and cancellation conditions. Check this section to prepare your summer experience in Andorra or La Molina easily, quickly and safely. If you cannot find the answer to your question, write to us at info@picnegre.com and we will assist you.

During the 2026 summer season, the stores Pic Negre 8 Soldeu, Pic Negre 11 La Massana, Pic Negre 12 La Massana, Pic Negre 19 Anyós Park, Pic Negre 20 El Pas de la Casa will be open in Andorra, as well as Pic Negre La Molina in La Cerdanya.

Store	Summer Opening Hours
Pic Negre 8 — Soldeu	Monday to Sunday: 9:00-14:00 / 16:00-19:00
Pic Negre 11 — La Massana	Monday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 16:00-20:00
Pic Negre 12 — La Massana	Monday to Thursday and Sundays: 9:00 - 19:30 / Fridays and Saturdays: 9:00 - 20:00.
Pic Negre 19 — Anyós Park	Monday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 16:00-20:00
Pic Negre 20 — El Pas de la Casa	Monday: 10:00-15:00. Tuesday closed. Wednesday to Sunday: 10:00-13:00 / 14:00-18:00
Pic Negre La Molina - Girona	Sunday: 10:00-14:00. Monday closed. Tuesday to Friday: 10:00-14:00 / 16:00-18:00

In Andorra, bike rental is organised by areas:

Area	Reference store	Available categories
Grandvalira / Soldeu	Pic Negre 8	E-bike and Enduro
Pal-Arinsal / La Massana	Pic Negre 12	DH, e-road, e-bike and road

Pic Negre 8 is the reference store for rental in Soldeu, while Pic Negre 12 is the reference store for La Massana / Pal-Arinsal.

In Andorra, E-bike, DH Downhill, Enduro, Road and E-road bikes are available.

We offer DH, E-bike and Enduro bikes from Santa Cruz, Road bikes from Cannondale and E-Road bikes from Focus.

E-bike and enduro bikes will be linked to the Grandvalira / Soldeu area, while DH, e-road, e-bike and road bikes will be available in the Pal-Arinsal / La Massana area.

In Andorra La Molina (Girona), E-bike and Gravel bikes are available. We offer Santa Cruz E-bikes and Kross Gravel bikes.

Downhill (DH) bike rental is available at Pic Negre 12 (La Massana). We recommend checking the Bike Park calendar before making your booking. The calendar is available in this same section.

Yes. The helmet is included in all bike rental categories.

The helmet is included in all bike rentals.

In addition, for road and e-bike bikes, the tool kit is included.

The size is recommended according to the user’s height:

Approximate height	Recommended size
150–160 cm	S
160–175 cm	M
175–185 cm	L
More than 185 cm	XL

For junior bikes, the indicative reference is:

Approximate height	Recommended wheel size
120–135 cm	20″
135–145 cm	24″
145–160 cm	26″

Height is for guidance only. If the customer is unsure between two sizes, the store team will help them choose the most suitable one. When booking a bike category, the model will be provided according to size and availability.

The Arinsal Bike Park opens on June 20 and will be open every day until September 13, 2026. From September 19 to October 12, 2026, it will be open on weekends.

During the UCI MTB World Cup 2026, from July 7 to 12, only the lower section of the Bike Park will be open to the public. Opening may vary depending on weather conditions.

Yes. Pic Negre offers guided e-bike tours to discover Andorra accompanied by specialised guides.

The outings are designed for all audiences and allow you to discover Andorra and enjoy the mountains from a unique perspective. You can book your experience on our website by selecting "Guided Tours" and choosing the reference store.

E-bike excursions depart from two main points:

Area	Departure point
Soldeu / Grandvalira	Pic Negre 8 Soldeu
La Massana / Pal-Arinsal	Pic Negre 12 La Massana

El briefing se realiza a las 09:45 h en tienda y la actividad se desarrolla de 10:00 h a 13:00 h. Si deseas solicitar una experiencia personalizada escríbenos a info@picnegre.com

We offer guided via ferratas for all levels, with scheduled departures from Wednesday to Sunday:

Level	Para quién	Ejemplo de ruta
🟢 Easy	First time, families	Clots de l'Aspra, Canal de la Mora
🟡 Medium	With some experience	Canal del Grau, Roc del Quer
🔴Difficult	Advanced climbers	Roc del Gos, Coma de Ransol

All departures include a professional guide, helmet, harness and energy absorber.

Looking for something different or want a customised outing for your group? Write to us at info@picnegre.com and we will organise it for you.

Pic Negre offers guided via ferratas in Andorra with a weekly schedule:

Día	Vía ferrata	Area	Level
Monday	No scheduled departure	—	—
Tuesday	No scheduled departure	—	—
Wednesday	Clots del Aspra	Cortals de Encamp	🟢 Easy
Thursday	Canal del Grau	Canillo	🟡 Medium
Friday	Canal de la Mora	Canillo	🟢 Easy
Saturday	Canal de la Mora 2	Canillo	🟡 Medium
Sunday	Roc del Quer	Canillo	🟡 Medium

The activity includes helmet, harness, via ferrata kit, gloves and a professional guide. It does not include snacks, transport or insurance.

There will also be medium-high level via ferratas available on demand, such as Roc d'Esquers and Bony d'Envalira, published on the website but not directly bookable online. For these activities, the customer must contact info@picnegre.com.

In the case of e-bike excursions or via ferratas at other times not listed, contact us at info@picnegre.com.

The summer 2026 cancellation policy applies to rentals and activities booked with Pic Negre. The amount to be refunded will depend on when the customer cancels in relation to the start date and time of the contracted service.

Time of cancellation	Refund
Up to 48 hours before the start of the rental or activity	50% refund
Between 48 and 24 hours before the start of the rental or activity	Reembolso del 50%
Within 24 hours before the start of the rental or activity	No right to refund

The refund, where applicable, will be made using the same payment method used for the booking.

If the customer cancels the booking through the website, they must send an email to info@picnegre.com stating that they have made the cancellation and including the order number. Online cancellation does not imply the automatic and immediate refund of the amount paid.

Estas mismas políticas están publicadas en las Condiciones Generales de Alquiler, concretamente en el punto 6.