1. Object of the Contract

This contract regulates the provision of the sports equipment rental service offered by Pic Negre, including:

• Ski and snowboard equipment.
• Cycling equipment: conventional bikes, electric bikes (e-bikes), and mountain bikes (MTB).
• Mountain gear: baby carrier backpacks, trailers, poles, protections, and other accessories.

The characteristics, categories, and availability of the equipment will be described on the Pic Negre website and visible in the physical stores where the service is provided.

2. Company Identification

Company Name: Pic Negre S.A.
Address: Av. Sant Antoni, AD400 La Massana, Principality of Andorra
NRT: A701388CA
Telephone: (+376) 737 720
Email: info@picnegre.com

3. Booking Conditions

3.1. The booking will be valid once the process on the website or in the store is completed, including the express acceptance of these conditions and the total payment for the service.

3.2. The customer confirms having read, understood, and accepted these general conditions, available on the website and visible in the store.

3.3. The customer agrees to provide true and complete data during the booking. In case of errors resulting from incorrect data provided by the customer, correction may require manual management by the Pic Negre team.

3.4. Online prices may be lower than in-store prices. There are no intermediaries or additional management costs when booking online.

3.5. Availability and Equivalencies
The booking guarantees the provision of the rental service on the contracted dates. In exceptional cases of temporary unavailability of a specific model, Pic Negre may provide equipment of an equivalent or superior category. If it is not possible to provide the contracted rental, the refund conditions provided in section 8 will apply.

4. Online Booking Process

To make a booking you must:

• Select the store where you wish to collect the equipment.
• Choose the dates and duration of the rental.
• Select the equipment according to level, size, or specific needs.
• Make the payment using the available methods.
• Download and print the booking voucher that will be sent by email and present it at the store.

5. Prices and Payment

5.1. Prices are public and detailed in the Rates section of the website and in Pic Negre stores.

5.2. Payment is made at the time of booking by bank card (Visa, Mastercard) through the secure gateway managed by Andbank.

5.3. Financial expenses, commissions, or surcharges derived from the use of cards issued outside the country will be borne entirely by the customer.

5.4. Bank details are encrypted and do not pass through Pic Negre's systems; the company does not store or manage the customer's banking information.

5.5. The booking is considered final after effective collection and receipt of the confirmation email including the collection voucher.

6. Rental Duration, Collection, and Return of Equipment

6.1. The rental begins upon collection at the store and ends on the day of the equipment's return.

6.2. Collection can be made from the opening of the store on the start date of the rental. In Andorra, equipment may also be collected the day before the start of the rental from 5:00 PM, subject to availability.

6.3. A credit/debit card or an identity document may be requested as a guarantee at the time of collection.

6.4. Equipment must be returned to the same store where it was collected, in the same conditions in which it was delivered.

6.5. Failure to return the equipment on the agreed date may generate additional charges equivalent to extra rental days, depending on the days of delay.

7. Use of Equipment

7.1. The use of the rented equipment is personal and non-transferable.

7.2. The customer declares to have inspected the condition of the equipment upon collection and acknowledges that it is delivered in optimal conditions for use.

7.3. It is forbidden to modify, manipulate, or replace equipment components without express authorization from store personnel. This includes the adjustment of ski bindings.

7.4. Prohibited use of e-bikes and enduro bikes on downhill (DH) tracks and Bike Parks. Non-compliance with this prohibition will result in a penalty of €300.

7.5. Misuse of the equipment will result in a charge equivalent to the cost of repair or replacement, according to the valuation of Pic Negre's technical staff.

7.6. Loss, theft, or serious damage to the equipment will oblige the customer to pay the replacement value, unless they have a contracted Pic Negre Guarantee covering such incidents (see section 13).

8. Cancellations, Modifications, and Refunds

8.1. Cancellation by the customer
The customer may cancel their booking up to 48 hours before the start of the rental and will receive a full refund via the same payment method. Cancellations can also be made via email at info@picnegre.com indicating the order number. Website cancellation does not imply immediate refund. Cancellations within the 48-hour period will also be 100% refunded.

8.2. Force Majeure
In duly justified cases of force majeure, Pic Negre may apply a full or proportional refund. Force majeure events include: serious accident or injury, acute illness requiring rest, death of a direct relative, certified mechanical breakdown, public transport cancellation, or official road closures due to snow or avalanches.

8.4. Refunds
Once the cancellation is approved, the refund will be processed via the same payment method within 3 to 4 business days. Refunds will be managed as soon as possible after the request is received.

9. Customer Responsibility

9.1. The customer is responsible for the equipment from collection until its effective return to the store.

9.2. The customer will be responsible for any cost derived from loss, theft, or damage not covered by a contracted Pic Negre Guarantee.

10. Limitation of Liability

10.1. Pic Negre will not be liable for personal injury or accidents during the use of the equipment, except for technical defects directly attributable to the equipment itself.

10.4. Exclusion of expenses external to the rental service:
Pic Negre will not assume or refund amounts for: ski passes, lessons, external insurance, accommodation, meals, transport, or loss of profit.

11. Personal Data Protection

11.3. Data processing is carried out in accordance with current regulations in the Principality of Andorra.

13. Pic Negre Guarantees

13.5. Coverage:
- Breakage: The guarantee covers 100% of the value (no additional €0).
- Loss or Theft: The guarantee covers 50% of the value (the customer pays the remaining 50%).

Guarantee Table — SKI / SNOWBOARD / ACCESSORIES

Guarantee Table — BOOTS

14. Acceptance of the General Conditions

By completing the booking process and clicking the Accept button, or by signing the collection document at the store, the customer expressly and unequivocally declares that they have read, understood, and accepted these General Terms and Conditions of Rental in their entirety.

Conditions updated on 25/02/2026
Update 13/3/26: point 8 regarding refunds.